Web/Design Procurement Process

The following list describes the web site procurement process. The responsibilities of both the Client and Conway Media Group during this process are outlined. The client should ensure that these are fully understood.

• Initial Client Enquiry: The client contacts CONWAY MEDIA Creative Limited (hereafter CONWAY MEDIA) regarding their web site/design requirement.
• Agree Requirements: A telephone or onsite meeting is held with the client to agree the site specification and requirements. Note that for low cost work onsite meetings will generally not be possible.
• Estimate Provided: CONWAY MEDIA provides an estimate of the costs for the design and/or creation of the web site and the time it will take to complete.
• Approval for Work to Commence: The client accepts the estimate. Initial designs are produced and approved by the client. The client will be invoiced for 40% of the estimated project costs.
• Client Provides Material and Content: The client will provide all agreed written material, information and images before work commences.
• Work Commences: Upon receipt of payment of the initial invoice CONWAY MEDIA will commence work on the project and upload the developing site to a temporary space on the Internet. This will allow the client to view and approve the on-going work and to provide feedback.
• Completion: When the client agrees that the site meets the requirements an invoice for the final amount will be issued. Upon settlement of this invoice the site will be released for upload to the client's server or permanent live web space.
• On-going Maintenance: Any regular maintenance or search engine promotion activity is then agreed.

Contract: Any contact is bewteen the client and CONWAY MEDIA, not a third party contractor of the said client. Agreeing to commence a project with CONWAY MEDIA shall be deemed as a contractual agreement. Important: Payment of the advance fee indicates that the client accepts these terms and conditions.

Material: All material supplied by the client shall remain the client's property. It will be assumed that this material belongs to the client and that it does not breach any copyright laws.

Domain Names: Domain names registered on the Customer's behalf are at no time the property of the Customer. Upon registration of a domain name the customer acquires the right to use the domain name for the period agreed but does not hold title to it. Where CONWAY MEDIA have registered the domain name on the customer's behalf this domain name will be registered to CONWAY MEDIA. CONWAY MEDIA agrees to transfer this domain to the customer or his/her agent when asked to do so providing that all accounts have been settled. (NOTE: There is normally no charge for a domain name transfer.)

Registration Charges: All costs arising from the registration of a domain name shall be met by the Client and are payable to CONWAY MEDIA. These, if applicable, will be included in the standard invoice issued after approval for work to commence.

Privacy: CONWAY MEDIA use a third party hosting company whose privacy statement read as follows:

“GX Networks will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, GX Networks does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where GX Networks is under an obligation by law to disclose personal data or where GX Networks has contracted with third parties to assist in providing services to GX Networks customers such as for delivery, installation and systems support services."

Intellectual Property: CONWAY MEDIA will retain the copyright of any material, including the source code, created for the client by CONWAY MEDIA until payment of the final invoice. At this time it will become the property of the client.

Search Engine Submission: CONWAY MEDIA are not responsible for the client's on-going web site promotion. Should the client require the site to be promoted a separate contract must be agreed. CONWAY MEDIA can make no guarantees about the success of any search engine promotion activity because this is controlled by the search engines.

Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place to date.

Estimates: The price quoted to the client is for the work agreed on the estimate only. Should the client decide that changes are required as the site is developed, these changes will be subject to agreed timescale and costs.

Advance Payment: An advance of 50% of the total cost of the project is required when the client agrees to a project. This is non-refundable once work has commenced.

Payment terms: Payment is currently accepted by BACS/Bank Transfer or by PayPal. If you would like to pay via PayPal an electronic payment request link will be sent by email to your chosen email address.

Final Payment: Payment is due within 14 days of final invoice. The completed web site will only 'go live' after full payment has been received. Any previously published site pages may be removed if payment is not received.This may incur a restoration fee.

Accounts that have not been settled within 7 days of our final reminder may incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the Bank of England base rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

Future Support: The completed web site is provided as a finished project. CONWAY MEDIA will provide future support upon request charged at an hourly rate. Support packages are available.

Notes:
CONWAY MEDIA reserves the right to waive any of these terms on an individual basis, and by doing so does not affect the validity of remaining clauses or commit CONWAY MEDIA to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected.

CONWAY MEDIA reserves the right to change or modify any of these terms or conditions at any time.

Conway Media Group